How do I return an item?

The easiest way to return an item is to take it to one of our MULAYA stores. Items must be in perfect condition and with their corresponding receipt. Underwear items and imitation jewelery cannot be returned nor exchanged. If you prefer us to collect the items from your home, you can request a home pick-up service. After verifying all the details, we will send a courier to collect your package within 24 hours (wherever possible). The courier will get in touch with you in order to arrange the service details. If for some reason the arranged date is not convenient for you, get in touch with them to change it.


How long do I have to return an item?

All returns must be made within 1 month of the e-mail confirming shipment.

Do I have to pay anything to return my items?

Returns at are always free of charge.


How will I receive my refund?

Once the return is approved, you will receive a voucher the value of your purchase to redeem in store or on the web.


When will I receive my refund?

Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.

Remember that payments to your credit card always depend on your bank/building society.


What should I do if the refund amount is incorrect?

Contact our customer service, and we will solve the problem as quickly as possible reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.